Where more than one product has been ordered but not all are available for immediate supply, we may supply the available stock straight away and the remainder once it is available. If your order is conditional on all items being supplied at once, please specify this.
In the event that the buyer wishes to cancel an order, before it has been received by the buyer cancellation free of charge is only possible if the order has not been processed, this is usually very soon after the order has been placed. If the goods have been despatched by a supplier, you may be liable to a re-stocking fee, which varies depending on brand. If the goods have been despatched either by PrimeTools Ltd or by a supplier going direct to the buyer, it is not possible to cancel this order as it will be with the courier or in transit. Any cancellations made after goods have been despatched will be liable for a re-stocking fee and carriage charges cannot be refunded. We reserve the right to determine when the order is “processed” & when it is “despatched” even if you have not been notified of this. The Balance will be refunded within 24 hours of the cancellation time once the refund amount has been agreed by PrimeTools Ltd and the customer.
It is for you to ensure that the person who signs for the goods is entitled so to do. We cannot be held responsible for any loss incurred once delivery to the address you have specified has been made, nor are we responsible for the goods being accepted by the incorrect recipient at the receiving address. Goods must be inspected before being signed for to ensure they are the correct goods and are free from damage. If goods are signed for and then later reported damaged we reserve the right to refuse full refund based on that damage may have been caused after receipt of goods.
We reserve the right to change prices of products without notice. We are not responsible for pricing errors made and, where such an error occurs, PrimeTools Ltd will not be liable to supply the goods at the erroneous price.
All offers are limited in supply and we reserve the right to withdraw these at any time. We cannot be held responsible if a special offer or any product is not available for supply after an order has been placed.
The order acknowledgement we send upon receipt of your order is not a guarantee of supply of any goods at any price. It merely confirms that your order has been received.
You confirm that any and all information you supply to us is accurate and correct and that you have read, understand and accept all our terms and conditions as outlined here.
You accept that any information you supply to us is subject to checking and approval to confirm its validity and that we may carry out any checks which we feel appropriate including, but not limited to, Credit Card address check and Voters’
All product specifications on this site are provided “as is”. Manufacturers are entitled to change product specifications without notice. PrimeTools Ltd are not responsible for such changes, nor shall we be held responsible for any errors or omissions resulting from incorrect specification information. Whilst we try to be as descriptive and as helpful as we can when describing an item over the phone, any decision to purchase is your own, if an item is ordered and is not what you expected or is not the quality that you expected, you will still be liable to pay any necessary carriage charges should you wish to return the item, despite what any member of our sales team may have said to you on the phone. Where any questions with regards to the quality of an item are asked will be answered taking the price of the item into account . It is advised that you make your own decisions on quality before ordering as quality is subject to opinion.
Visa Credit, Visa Debit, Visa Electron, Switch, MasterCard, Maestro, American Express and PayPal are accepted as methods of payment. All transactions are in pounds sterling.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Your Statutory Rights are unaffected by anything appearing in these terms and conditions