If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at support@primetools.co.uk

At PrimeTools Ltd we consider the privacy of our visitors to be vitally important. This privacy policy describes in detail the types of personal information which is collected and recorded and how we use it.

Any payments made via PayPal will be subject to the PayPal Privacy Policy

Personal Data

If you purchase products from us, we may use your personal information in the following ways.

Enquiries and Information:

  • to answer your questions or provide you with information you have requested;
  • to keep track of sales and enquiries
  • to keep you informed about our products and services
  • to notify you about important changes or developments to our site or services;
  • to provide a more personalised online experience by showing you the most relevant products and offers

Orders and Account Management:

  • to process your order
  • to help with any questions if you have started an order but not completed it
  • to manage deliveries, returns and refunds
  • to manage your account, including carrying out identity checks (if applicable)
  • to manage your credit account (if applicable) including carrying out credit checks

Other:

  • for product liability purposes
  • to deal with enquiries and complaints
  • for claims management and insurance purposes
  • for general record keeping purposes

We will retain your personal information for as long as needed for the legitimate business purposes described above

If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.

Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.

Log Files

Like many other Web sites, www.primetools.co.uk makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’s analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyse trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Third Party Privacy Policies

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.primetools.co.uk’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may wish to view the privacy policy links for our third parties, please contact us if you require this information.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.

Update
This Privacy Policy was last updated on: Thursday, May 24th, 2018.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.